What was meant to be an unforgettable journey through southwest England turned into a major disappointment for a group of affluent travelers who paid up to $75,000 for a three-day trip aboard the Britannic Explorer, a new luxury train by Belmond, part of the LVMH group.
Instead of departing from London toward the picturesque landscapes of Cornwall, the train—much to the dismay of its guests—returned to a depot near Southampton, reportedly for "final finishing touches." Marketed as the ultimate in British rail luxury, Britannic Explorer was designed to deliver a five-star experience: dramatic cliffs, quaint villages, legendary Cornish pasties, and stories of Tintagel Castle, all accompanied by Michelin-starred cuisine, personal butlers, and even onboard wellness experiences in partnership with Wildsmith Skin.
The train features eight carriages and eighteen cabins, including three Grand Suites adorned with custom Ulster carpets, Pierre Frey and Rubelli upholstery, and original artworks by Olly Fathers and Cornish artist Adam Halls. Drinks in the observatory carriage are served in an apothecary-inspired atmosphere, with cocktails infused with botanical essences.
Actress Keira Knightley even attended the lavish launch event. Yet, the guests never got to enjoy the experience they’d been promised. In response to the last-minute cancellation, Belmond offered full refunds and reimbursement of travel costs, but for many, it didn’t make up for the emotional and logistical letdown.
“We were excited for months. Learning that it was canceled on the very day of departure was devastating—especially considering the price,” said one disappointed traveler in an interview with Travel and Tour World.
Still, all may not be lost. Belmond has officially rescheduled the launch of Britannic Explorer for July 21, with its first journey set to travel from London to central Wales—offering a second chance for this luxury rail dream to finally become a reality.
